With cutting-edge features, NOVOVISIONTM complete casino management solution from NOVOMATIC has made the daily operation of Italy's oldest gaming house even more sophisticated
Since its implementation, the NOVOVISIONTM casino management system has had a significant impact on daily business at the two Venice Casino locations, with significantly improved and speedy login processes for casino guests and expanded data, security and BI for the operator.
In 2020, NOVOMATIC equipped both Venice Casino locations – Ca' Vendramin Calergi on the Grand Canal and at Ca' Noghera next to Marco Polo Airport – with its sophisticated casino management system. Performance data from over 600 video slots has been transferred to NOVOVISIONTM and a large selection of features implemented with a high degree of customization. The installation includes core features such as slot management, player management, accounting and reporting, as well as additional modules for login, jackpots, promo and business intelligence.
The biometrically supported login solution has helped eliminate long queues of guests waiting to enter the casino during peak hours, benefiting both the casino and its guests. After an initial registration of customer data, including a template of their fingerprint, players can now enter the casino via so-called fast-lane access terminals simply by scanning their fingerprint. Their digital footprint also allows you to enjoy VIP services such as access to free parking or a selection of promotional benefits throughout the Venice Casino gaming floor.
NOVOVISIONTM collects in-depth data across the operation for mandatory reporting and accounting requirements, as well as business intelligence applications via Tableau, enabling Venice Casino management to make informed, fact-based decisions. NOVOVISIONTM provides real-time data of all significant casino events, which require the attention of different user groups, such as control, real-time machine information and much more. Additionally, the casino enjoys the security of reliable 24/24 technical support, as well as the assurance of knowing that any future custom requirements will also be implemented by the team of experts who look after the NOVOVISIONTM system.
Doctor. Alessandro Cattarossi, General Director of the Venice Casino, states: “Implementing the NOVOVISIONTM system was an excellent choice. This powerful casino management solution has not only allowed us to streamline our processes and optimize our efficiency on a daily basis, but its player-centric approach has also helped us significantly improve the customer experience for our guests. At the same time, it provides us with important data that helps us make the right decisions for strategic planning and future investments. With NOVOVISIONTM, we know we are safe, fully informed and ahead of time."
Martin Lypka, responsible project manager of NOVOMATIC, underlines: “We are delighted that the Venice Casino is one of our long-standing customers and I would like to thank the management for their trust and excellent business relationship. Our close collaboration has not only allowed us to improve the casino's internal processes, but also improve the gaming experience for casino guests.
